Common questions about placing orders online

  • Do you accept orders via phone?
  • Are there any limits as to the number of drugs purchased with one order?
  • What should I do if my mailing address changes?
  • What is your cancellation policy?
  • What kinds of medications are available in your online pharmacy?
  • How do I know that the drugs I buy from your website are of good quality?
  • Will my insurance cover the price of the medicines I buy from your website?
  • Will the medication pictured on the website correspond to the one I will receive?
  • Do you accept orders via phone?
  • For the purposes of safeguarding out customers’ privacy, we do not accept orders via the phone. However, we do offer customer support service via a phone call.

  • Are there any limits as to the number of drugs purchased with one order?
  • There are no limits to the volume of your order. You can purchase either one pack containing 4 tablets or as many as pills as you need. But note, please, that big orders (100 pills and more) will be sent in several parcels for security reasons. Thus, your expenses for the delivery may grow. At the same time, the price per pill in big packs is much lower if compared to the small ones.

  • What should I do if my mailing address changes?
  • When placing your next order on our website, edit the corresponding fields in the order form. Our automated database will update the information changed. In case you have any difficulties with changing your mailing address, feel free to contact our Customer Support for help.

  • What is your cancellation policy?
  • Your order can be canceled within 24 hours after being placed or if it hasn’t been dispatched yet. You can do it using the phone call, or contacting our Customer Support Service.

  • What kinds of medications are available in your online pharmacy?
  • Our online pharmacy offers prescription-only medicines, over-the-counter drugs, and herbal products. We don’t require a prescription for purchasing any medications on our website, yet we strongly recommend you to visit a doctor and agree on the dosage and the name of the medication you need. If the drug you need is not available at the moment you place an order, please, contact our customer support service and we'll do everything possible to make the drug available as soon as possible.

  • How do I know that the drugs I buy from your website are of good quality?
  • Our online pharmacy directly cooperates with the leading Indian pharmaceutical plants. Thus, there’s not any possibility that the drugs can be of inadequate quality. Besides, the medications we sell conform to Good Manufacturing Practice. It means that all the drugs undergo the control of quality and meet all the standards.

    However, if you want to double check the origin of the drug you’ve purchased, you can notify the manufacturer and quote them the serial number or the bar code written on the package you’ve received.

  • Will my insurance cover the price of the medicines I buy from your website?
  • It is always better to consult with a representative of your insurance company as to the possibility of covering the expenses connected with the purchase of the medication on our website. We cannot guarantee that the funds you spend on the purchase in our online pharmacy will be refunded from your insurance plan.

  • Will the medication pictured on the website correspond to the one I will receive?
  • In case you order a brand drug, you may be sure that the package and the tablets inside will correspond to the images pictured on the website. However, when ordering a generic medication, you may be sent the one, which is available at that moment. Despite the possible differences between the drug shown on the website and the one you will receive, the active component and the dosage of the drug will fully correspond to the one you’ve ordered.

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